Support

RateClock Support

Help with accounts, syncing, purchases, timers, and RateClock Pro.

Start in the app

RateClock is designed to solve most common support issues inside the app. Start with Settings → Help & Support to restore purchases, check sync, refresh account status, start account deletion, export data, or prepare a diagnostic report.

Open RateClock → Settings → Help & Support

Use the in-app tools first when you can. They include the app version, account state, and sync context needed to understand most issues.

Restore purchases Check sync status Refresh account status Start account deletion Export data Prepare a diagnostic report

Cannot access the app?

Use the support form if you are signed out, changing devices, handling an account request, or cannot get to Help & Support inside RateClock.

Open support form

Privacy or deletion request?

Start account deletion in the app when possible. If you cannot access RateClock, send the request through the support form so the right context is included.

Start request

Common support topics

Account and sign-in

Use the same RateClock account on each device. If you recently created an account, confirm your email before signing in again.

Sync between devices

Confirm both devices are online, signed into the same account, and showing the latest app version. Then use Refresh sync in Help & Support.

Purchases and Pro status

RateClock Pro purchases are handled through the App Store. Use Restore Purchases while signed into the Apple ID used for the original purchase.

Timers and sessions

Check the selected date range, project, and account. If something still looks wrong, send a diagnostic report from the app.

Data export

Export data from the app before making account changes, especially if you need a record for invoicing or bookkeeping.

Account deletion

Deleting a RateClock account does not automatically cancel an Apple subscription. Subscriptions are managed through Apple.

Before contacting support

Install the latest available version of RateClock.
Confirm both devices are signed into the same RateClock account.
Check your internet connection.
Use Restore Purchases if Pro is missing.
Use Refresh sync if timer, session, or account state looks stale.
Prepare a diagnostic report from Settings → Help & Support when possible.

Data and privacy

RateClock stores account and time-tracking data needed to run the app and sync your devices. Read the Privacy Policy for details about projects, rates, notes, timers, purchases, support communications, and account-deletion requests.